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Serious About Service

We firmly believe: Our People are our Strength

Southpac Trucks and the ALLRIG Dealer network are serious about providing the best possible service and support to the trucks we sell.

This commitment means:

  • Continual in-house and factory training of technical staff to ensure the highest levels of expertise 
  • Significant outlay in capital items and the latest diagnostic equipment
  • The ALLRig Call Centre support nationwide

Building a relationship with the ALLRIG service network allows operators to:

  • Maximise ‘up’ time through preventative maintenance programmes
  • Reduce overall maintenance costs
  • Reduce the need to fund in-house workshop facilities
Even though PACCAR has discontinued the Foden name badge, Southpac Trucks is dedicated to servicing support for the brand.

Contract Maintenance

For a predictable monthly rate, Southpac’s Contract Maintenance programs ensure a perfectly maintained fleet without unexpected costs.

Customers can choose from a full range of services; thereby Southpac’s Contract Maintenance offers increased transparency in operational costs. This reduces administration and enables customers to focus on their core business.

Contract Maintenance gives you the opportunity to maximize the return on investment in your vehicle.

For Southpac, every customer is unique, so we only offer tailor-made solutions. The solution can vary from preventative maintenance, regular A-B&C service up to a complete Repair & Maintenance contract.

Advantages Contract Maintenance:

  • Maximum control of operational costs
  • Maximum vehicle availability
  • Enhanced resale value
  • Guaranteed monthly rate
  • Use of high quality Genuine Parts
  • Less administration

ALLRIG Assist Call Centre

The ALLRIG Call Centre operates 24 hours a day, 7 days a week all year round linking operators that need assistance to the nearest dealer.

                                               

If your business takes you across New Zealand, it’s good to know that help is only a phone call away. With a network of over 15 service points Southpac’s ALLRIG Assist call centre is here to support you.  It takes away all the hassles for the transport manager dealing with remote service or repairs as these will be charged to your account at your local dealer.

Southpac monitors and measures all callouts with its customer service team and senior management because we take service seriously.